关于售后模板回复邮件

1. 没有收到货,需要让客户去联系当地的邮局问清楚问题。

Hi, sorry for the inconvenience, we just checked it for you, it shows

2023-01-04 20:29

DE, The parcel has reached the parcel center.
2023-01-04 10:45
Your parcel has arrived at your local on Jan 04,2023, it has been handed to your local GLS, the transfer tracking number is: 431266455720, could you please contact your local GLS check what’s the problem, because usually they will delivery to you directly
when there is no problem with your address and tel number, you can give them the
tracking number 431266455720, they will tell you more details. If still not be solved, you can contact me directly.
Waiting for your reply.

2. 常用句子

Hi, really sorry for the inconvenience, because of our New Year holiday the shipping company didn’t send the parcel out in time,
and they may forget it in sorting center, would you mind we send them again right now, they will arrive at you in 10-15 days.
Hope you can understand me. And really sorry for the inconvenience this may bring to you, please accept our sincerely apologize.
Waiting for your reply.
as soon as possible

3,没有收到货,先退款,等收到了再付过来

OK, sorry for the inconvenience, please don’t worry, we will refund you right now, you can pay it back
when you delivery it later.

4, 议价,给客户说明这是最低价格了

We just confirmed with shipping company, the cost of this link to your country is about 243EUR,
we just for positive feedback, no more profit, 245EUR is really our lowest price, you can search
everywhere, this is the lowest price, please understand.

5. 未收到货,告诉他已经到了,当地邮局会发短信或者邮件通知
Hi, we just checked it for you, it shows your parcel has been deliveryed to you on Jan 16, but is seems you didn’t delivery it in time, and the delivery tracking number in your local is LV*********CN, it is dispatched by your local post office, usually they will send you a message or e-mail to inform you to delivery the parcel, if you didn’t get the inform, please contact your local post office and delivery it as soon as possible.09:46

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